An Internal Service Provider (ISP) signifies a program which can internally bill another driver worktag.

Any program that has been authorized for internal billing must have an Internal Service Provider (ISP) record created. The ISP is set up with the program driver worktag and its related worktags defaulted onto the ISP. There is a 1:1 relationship between a program worktag and its ISP worktag. The program doing the billing must have their ISP worktag as an additional worktag on both their revenue and the expense lines for other driver worktags they are billing. Both the program and ISP worktags are included at the transactions level to identify internal billing transactions for reporting purposes.

An ISP record is required on a program driver if it uses any of the following ISU Resource Type (IRT) worktags:

  • Fee for Service
  • Conferences and Events
  • Study Abroad
  • Farms
  • Auxiliary

Internal Service Providers are set up in conjunction with Program driver worktags. ISPs have a 1:1 relationship with their associated program.

ISPs require a default Revenue Category. Any Revenue Category within the Intramural Income Revenue Category Hierarchy can be used. If the Revenue Category for an ISP is unknown, the Revenue Category RC10037 Internal Income-Miscellaneous will be assigned.

Internal Service Providers follow these naming conventions:

  • Names of ISPs are the name of the associated Program minus the Program ID code, ISU Resource Type, and Business Unit abbreviations.
    • Example: If the name of the Program associated with a new ISP is "PG113281 ITS Research Support - GU - ITS," then the ISP name would be "ITS Research Support."

Internal Service Providers are not assembled into a hierarchy structure.

Anyone can request to become an Internal Service Provider on behalf of their unit by submitting a New Internal Service Provider request through Workday. Visit the FDM Workday Requests and Updates page for more information on this process. Your request is routed to the Workday Finance Data Governance Operational Committee, which maintains review and approval authority over requests for Internal Service Provider creation and maintenance.

ISPs associated with a Fee for Service Program require annual review. At creation, the Next Review Date is set for one year from the date the ISP is created.

Visit the Worktag Inactivation Procedures page for guidance on how to request worktag inactivation.

  • Find Internal Service Provider - This report returns a complete list of all ISPs in Workday and includes the ISP's default revenue category. You can narrow your search results by entering the ISP name in the prompt.
  • Find Internal Service Provider and Program - This report returns a complete list of all ISPs in Workday and includes the ISP's default revenue category, associated Program, ISU Resource Type, Cost Center, and Cost Center Manager. You can narrow your search results by entering the ISP name and/or selecting Program, Cost Center, Cost Center Manager, or ISU Resource Type values in the prompt.
  • Find Internal Service Deliveries - This report shows internal service delivery transactions. You are required to select the Company when prompted. Optionally, you may also select the ISP name, internal service delivery status, and other values to narrow your search results.
  • ISU Check Worktags on Internal Service Providers (ISPs) - This report returns a list of ISPs that are assigned to a Program. It also lists both the ISP's and Program's Cost Centers, Business Units, Funds, Functions, and ISU Resource Types. If applicable, the ISP or Program Assignee and Field Number also display.

Find more information about internal service providers and internal service delivery in the Finance and Planning knowledge base.

  • I need to adjust the accounting on an internal billing transaction. What do I do?
    • You should create a manual accounting journal to adjust the accounting or shift the worktags on a transaction. If you need assistance, your unit's fiscal officer can help.